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White Paper from KNOVA:
Measuring the Return on Knowledge - Justifying, Measuring and Optimizing Knowledge Management Initiatives
Tags: CRM, Knowledge Management, Account Management
Category: Customer Relationship Management (CRM)
Measuring the Return on Knowledge - Justifying, Measuring and Optimizing Knowledge Management Initiatives
Tags: CRM, Knowledge Management, Account Management
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA Self-Service
Tags: CRM, Customer Service, Self Service
Category: Customer Relationship Management (CRM)
KNOVA Self-Service
Tags: CRM, Customer Service, Self Service
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA Contact Center
Tags: CRM, Contact Center, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
KNOVA Contact Center
Tags: CRM, Contact Center, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Datasheet from KNOVA:
KNOVA 7 Application Suite
Tags: CRM, SRM, Service Resolution Management, Customer Experience Cycle
Category: Customer Relationship Management (CRM)
KNOVA 7 Application Suite
Tags: CRM, SRM, Service Resolution Management, Customer Experience Cycle
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
Knowledge at the Point of Sale: The High-Tech Side of Quick Service
Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Knowledge at the Point of Sale: The High-Tech Side of Quick Service
Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
CNH Uses KNOVA Solutions to Stay Ahead of Competition
Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
CNH Uses KNOVA Solutions to Stay Ahead of Competition
Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
