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White Paper from KNOVA:
Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation Service Desk
Tags: CRM, Service Desk, ITSM, ITIL, SRM, Service Resolution, TCSM
Category: Customer Relationship Management (CRM)
Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation Service Desk
Tags: CRM, Service Desk, ITSM, ITIL, SRM, Service Resolution, TCSM
Category: Customer Relationship Management (CRM)
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