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White Paper from KNOVA:
Key Tenets of World-Class Search & Knowledge Management for Customer Service
Tags: CRM, Knowledge Management, Customer Experience, Service Resolution Management, Search Management
Category: Customer Relationship Management (CRM)
Key Tenets of World-Class Search & Knowledge Management for Customer Service
Tags: CRM, Knowledge Management, Customer Experience, Service Resolution Management, Search Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
The Intelligent Customer Experience Lifecycle
Tags: CRM, SRM, Customer Experience, Service Resolution Management
Category: Customer Relationship Management (CRM)
The Intelligent Customer Experience Lifecycle
Tags: CRM, SRM, Customer Experience, Service Resolution Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
Ten Principles for Knowledge Management Success
Tags: CRM, Customer Service, Customer Support, Knowledge Management, Change Management
Category: Customer Relationship Management (CRM)
Ten Principles for Knowledge Management Success
Tags: CRM, Customer Service, Customer Support, Knowledge Management, Change Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation Service Desk
Tags: CRM, Service Desk, ITSM, ITIL, SRM, Service Resolution, TCSM
Category: Customer Relationship Management (CRM)
Optimizing ITIL with SRM: Service Resolution Management for the Next-Generation Service Desk
Tags: CRM, Service Desk, ITSM, ITIL, SRM, Service Resolution, TCSM
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
CNH Uses KNOVA Solutions to Stay Ahead of Competition
Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
CNH Uses KNOVA Solutions to Stay Ahead of Competition
Tags: CRM, Contact Center, Knowledge Management
Category: Customer Relationship Management (CRM)
Case Study from KNOVA:
Knowledge at the Point of Sale: The High-Tech Side of Quick Service
Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
Knowledge at the Point of Sale: The High-Tech Side of Quick Service
Tags: CRM, Knowledge Management, SRM, Service Resolution Management
Category: Customer Relationship Management (CRM)
