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White Paper from Cherwell Software:
Developing the Business Case for ITIL®

Tags: Service Desk, ITIL, IT Operations, ROI of ITIL, ITIL Initiatives
Category: Service Management (ITSM)
White Paper from Engagement Systems:
Improving CRM Investments

Tags: CRM, Sales Force Automation, sfa, Marketing Automation, Sales, Automated Marketing, Multi-Channel
Category: Marketing Automation
White Paper from Cherwell Software:
Web-Based -vs- Browser Based Software

Tags: rich client, browser based, web based, arlen feldman
Category: Software Design and Development
White Paper from Citrix Online:
The Top 10 Strategies for Managing Mobile Workers

Tags: Web Conferencing, citrix, Mobile Workers
Category: Web Conferencing
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