Category: Service Management (ITSM)
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Case Study from Cherwell Software:
Cherwell Software Replaces Remedy

Tags: Help Desk, Service Management, Service Desk, BMC Remedy
Category: Service Management (ITSM)
White Paper from BMC Software:
Six Guiding Principles to Changing Behavior and Speeding the Adoption of BSM and ITIL

Tags: Service Desk, ITIL, IT Service Management, ITIL V3, Business Service Management
Category: Service Management (ITSM)
White Paper from BMC Software:
Crossing the Chasm Between the Service Desk and Operations

Tags: Service Desk, Incident Management, Problem Management
Category: Service Management (ITSM)
White Paper from BMC Software:
Improving Support Effectiveness: Best Practices for Knowledge Management Initiatives

Tags: Service Management, Knowledge Management, Knowledge-Centered Support
Category: Service Management (ITSM)
Case Study from Cherwell Software:
Forrester Research: TEI Study Reveals 108% ROI in 10 Months

Tags: Help Desk, Service Management, Service Desk, ITSM, ITIL, BMC Remedy, Cherwell
Category: Service Management (ITSM)
Datasheet from Cherwell Software:
Cherwell Software Incident Management

Tags: Help Desk, Service Management, Service Desk, Incident Management
Category: Service Management (ITSM)
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