- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Exact Software White Paper
The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times
In any organization, multiple sources of data must be analyzed and turned into actionable information. The difficulty is bringing it all together, focusing on the critical information and using it to measure, learn and innovate. This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. It documents the top five technology guidelines necessary to manage metrics across the organization, and concludes with examples of three metrics-driven companies noted for their continuous improvement and customer responsiveness.
Tags: BI, Analytics, Metrics, ROI, Key performance indicators, KPi's, multiple sources of data
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