- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 Case Study
First Funds
Increased lead generation with integrated call center and CRM solution HIGHLIGHTS Increased number of outbound calls from 40 to 65 dialed Tripled number of right-party contacts (RPC) from 5 to 15 Quintupled talk time per hour from 8 to 45 minutes Increased fax ability by 800% from .3 fax-outs per hour to 2.3
Tags: Call Center, Lead Generation, Outbound Call Center, Integrated Call Center
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