- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 Case Study
Kingsdale Shareholder Services
Double Call Volumes and Customers in One Year HIGHLIGHTS Increased daily outbound calls from 500 to over 5,000, doubling the customer base in just one year Doubled the number of call center agents with minimal investment in technology and training, while maintaining high-quality customer service
Tags: Customer Service, Call Center, Virtual Call Center
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