- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 Case Study
North American Handico
Non-Profit Takes Advantage of Five9 Virtual Call Center Solution's Ease-of-Use, Affordability and Flexibility to Provide Employment Opportunities for the Disabled HIGHLIGHTS Saved North American Handico $25,000 to $35,000 in start-up costs Ability to quickly add and train employees enabled expansion from four to 30 agents Extensive reporting and monitoring help management provide supportive learning environment and teach employees the skills and confidence to be successful in their jobs
Tags: Virtual Call Center, call center software, Help management
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