- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 Case Study
XAct Telesolutions
Outsourcer deploys multi-site call center in one week with on-demand solution HIGHLIGHTS Reduced monthly phone bill by 41% Decreased required IT staff from 8 to 3 engineers Enabled 30% of agents to work from home Increased projected revenue growth by more than 28%
Tags: Call Center, Virtual Call Center, On-Demand Call Center
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