- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 White Paper
2006 State of the Call Center Report
This Five9 "State of the Call Center" survey highlights customer attitudes toward call centers and their experiences with them. The results of this annual study are offered to help you shape your strategies and priorities in your call center operations. While some of the findings are consistent with past research, and the "conventional wisdom" around customer attitudes toward call centers, other results were unexpected and the resulting insights can give savvy operators a competitive advantage.
Tags: Call Center, Virtual Call Center, VCC
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