- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
C2 CRM Case Study
C2CRM Case Study - City of Coppell Implements On-line Services for Residents
The City of Coppell, a Northwestern suburb of Dallas, Texas, has chosen C2 CRM from Clear Technologies as its internet-based technology vehicle. Specifically, the City wanted a collaborative web content publishing system; a citizen communication tool encompassing WEB, PHONE, EMAIL, FAX, and IVR; a central on-line location for the collection of citizen requests; and the ability to measure ROI efficiency. All of these were imperative to the success of providing a robust tool for communicating to Coppell citizens, business partners, and staff.
Tags: CRM, Citizen Relationship Management
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