International SOS (SOS) is a multinational healthcare organization in the business of helping people in difficult circumstances, 24 hours a day, seven days a week, anywhere in the world. Having grown through a series of mergers, SOS implemented Onyx software to consolidate multiple sources of customer information. Find out how SOS used Onyx software to increase the efficiency and quality of its emergency response efforts. Read the complete case study (PDF) on the Microsoft Web site.
Tags: CRM, Customer Management, Analytics, Account Management
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