In today’s highly-connected society, forums are emerging as the first step towards gaining insight and solving problems. However, forums remain a disconnected silo from the enterprise’s information and communication channels. KNOVA has elevated the value of forums by incorporating them into the overall enterprise customer experience. Deeply integrated into the complete suite of applications, KNOVA Forums delivers increased brand loyalty, reduced support calls and improved knowledge.
Tags: CRM, Brand Loyalty, Service Delivery
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