- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
KNOVA Datasheet
KNOVA Self-Service
Reports from Gartner and other analysts say that e-Service and e-CRM initiatives fail from 55% to over 70% of the time. Research shows many customer interactions are unsuccessful, especially with complex products. Customers can’t find what they’re looking for, they aren’t proactively notified of known issues and they have to repeat themselves when moving between service channels. KNOVA Self-Service helps your customers answer questions themselves through a personalized interaction, allowing companies to optimize the customer experience.
Tags: CRM, Customer Service, Self Service
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