- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Onyx White Paper
Customer Process Management
The convergence of customer relationship management (CRM) and business process management (BPM) provides the responsiveness, cost effectiveness and manageability to achieve optimal results. With true customer process management, process evolution is in the hands of business analysts closest to the customer. Businesses can optimize complex processes that reach deep into CRM and extend across departments, supporting constant change and business agility. This converged approach to managing customer-facing processes improves effectiveness and process visibility. It aligns priorities enterprise-wide, reduces risks and unblocks revenue growth potential.
Tags: CRM, Business Process Management, BPM
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