- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
BrainSell White Paper
Delivering a CRM Platform for a Flexible Workforce
This IDC White Paper examines the changing nature of customer relationship management, including the key factors contributing to the rising importance of integrated, multichannel CRM solutions; the problems plaguing companies that have not integrated their CRM solutions and channels; the customer state of the market for CRM solutions; and the benefits of integrated, multichannel CRM solutions. We then look at Sage Software, a leading supplier of integrated customer relationship management solutions, with a specific focus on the latest release of its Sage SalesLogix solution for midsize enterprises. In Sage SalesLogix v7.2, the company offers a flexible, multiclient-architected CRM system that will serve as the platform for growth in meeting the changing needs of decision-oriented businesses with mobile workforces. This paper also includes an examination of midmarket-specific CRM trends and requirements based on IDC’s 4Q06 end-user survey research.
Tags: CRM, Sales Management, Campaign Management, SMB CRM
By clicking Download Now, you agree to our Terms of Use and Privacy Policy.
