- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
TechExcel White Paper
Optimizing CRM Processes with e-Intelligence
The traditional Passive-Customer model of CRM, on which most of the established soft ware solution are based, is fundamentally limiting in that a company’s customers and business partners cannot be included as active participants of the processes themselves. They are only viewed as the recipients of information that is generated from the process. A new, more powerful approach is the Active-Customer model, pioneered by TechExcel, Inc. With this model every person involved in a business process is treated as a truly active player, and given the appropriate level of visibility, authority, and control.
Tags: CRM, Customer Relationship Management, CRM Software
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