- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
PhaseWare, Inc. Case Study
Keeping In Touch With Customers - PropertyInfo Case Study
PhaseWare’s Customer Support management solutions enabled PropertyInfo to streamline their 20 support centers, and provided a clear visibility to all the customer support touch points across the enterprise. PropertyInfo is able to define and deliver on customer expectations through: • Multi-channel customer issue tracking • Real-time notifications to customers • Automated service ticket processing and other capabilities The Tracker dashboard displays end-to-end customer quality experience, and provides PropertyInfo’s executive management a clear view of the service horizon.
Tags: Customer Service, Help Desk, Service Desk, Customer Support, Knowledge Management, Service Automatio
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