Unlike traditional business intelligence and web analytics tools, IT Search lets business users drill down and change reporting to gain deeper insight. Splunk also serves other non-technical users such as customer support who need to answer specific questions about user and application activity. Everyone in your organization will be empowered to answer the questions that come up in their jobs about what's happened in your applications and services, without distracting IT.
Tags: Business Intelligence, Customer Support, IT Management, Web Analytics
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