- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Cherwell Software Case Study
Cherwell Software Replaces HP Service Desk
Having recently attended ITIL training, Customer's IT management team was looking to further standardize their processes and internal workflow. Customer determined that its current solution, HP Service Desk, did not have the language or data structure that Customer needed to support significant changes to its workflow. Customer also needed a system with more robust integration capabilities, including fully-automated active directory ("AD") integration.
Tags: Help Desk, Service Desk, service management solution, HP Service Desk
By clicking Download Now, you agree to our Terms of Use and Privacy Policy.
