The university's experience with other incident tracking applications, including Remedy(r), was varied. There were "inherent flaws" with the applications - from aesthetics to design and workflow - none of which was well-suited for a fast-paced support center in an educational environment. Over time, the university's frustration with limited and cumbersome legacy systems grew so large that the IT team demanded a change.
Tags: Help Desk, Service Management, Service Desk, BMC Remedy
By clicking Download Now, you agree to our Terms of Use and Privacy Policy.
Have an idea to improve VendorDemo? Please submit your suggestion below
If you have any questions about using the site, please visit the Help Center.