- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Cherwell Software Case Study
Cherwell Software Replaces Remedy
The university's experience with other incident tracking applications, including Remedy(r), was varied. There were "inherent flaws" with the applications - from aesthetics to design and workflow - none of which was well-suited for a fast-paced support center in an educational environment. Over time, the university's frustration with limited and cumbersome legacy systems grew so large that the IT team demanded a change.
Tags: Help Desk, Service Management, Service Desk, BMC Remedy
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