- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
PS'Soft Datasheet
PS'Soft Service Desk
PS'Soft Service Desk delivers integrated call, incident, problem and change management based on ITIL standards. It includes a robust knowledgebase as well as powerful self service features that allow users to report incidents, find solutions to their problems, and make requests via the web. Unlike other solutions that have been cobbled together by technology acquisition, the PS'Soft Service Desk solution is built on the same configuration management repository as the PS'Soft Asset Management Suite. Support staff using the PS'Soft Service Desk will have immediate access to asset and configuration information associated with a reported incident - speeding problem resolution time and improving customer satisfaction.
Tags: Service Management, Service Desk, Business Process Management
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