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Cherwell Software White Paper
Developing the Business Case for ITIL®
Convincing the CFO of the value your ITIL® initiative brings to the business may be the biggest challenge you face. It may also be the most important role you play as a leader in IT. Most organizations are not currently developing business cases or performing financial analysis to support their ITIL® initiatives but Forrester Research suggests that lack of a solid connection between spending and return is causing executives to be reluctant to support ITIL®-related spending.
Tags: Service Desk, ITIL, IT Operations, ROI of ITIL, ITIL Initiatives
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