- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Cherwell Software White Paper
Evaluating ITIL Help Desk-Service Desk Software - Top 10 Considerations
Where does an IT professional even begin when trying to evaluate the Why’s? How’s? What’s? and Who’s? associated with evaluating a Help Desk / Service Desk / IT Service & Support or IT Service Management software solution? Geeez … it took 4 different phrases to even describe the space, and I didn’t even use Call Center. Oh, and by the way … are we logging calls, tickets, or incidents? And very important terms for our industry have yet to be used - like Incident Management, Problem Management, Change Management, Configuration Management, Release Management, etc., etc., etc. With so much “management” in the terminology, one would think that evaluating software solutions for this industry would be simple … but it’s not!
Tags: Help Desk, Service Management, Service Desk, change, Incident, Problem, Call Center Support
By clicking Download Now, you agree to our Terms of Use and Privacy Policy.
