- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
PS'Soft White Paper
Why Service and Asset Management Must Come Together for IT to Become Truly Business Aligned
This report introduces EMA’s concept of Next Generation Asset Management (NGAM) as a way of helping IT organizations to enable this critical transformation of asset management from “silo” to “heartbeat.” NGAM centers on the intersection of asset management and service management as a way of viewing assets in context with IT’s ultimate “products”—its customer-defined services, including application services. The report will examine some of the business, process and organizational implications of NGAM as well. To illustrate how NGAM is becoming commercially viable, this report will highlight PS’Soft and its focus in uniting asset and service management as an example of an innovative NGAM-directed solution provider.
Tags: IT Management, IT Asset Management, Business Process Management
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