http://www.vendordemo.com/ KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience. The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base. Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation. To learn more about Consona, please visit www.consona.com en-us © 2008 VendorDemo Sun, 22 Dec 2024 23:56:07 -0800 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience. The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base. Industry leaders including EDS, Ford, Hewlett Packard, H&R Block, Novell, Merrill Lynch, McAfee, Reuters, and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA is a Consona CRM Solution, and is owned by privately held Consona Corporation. To learn more about Consona, please visit www.consona.com http://www.vendordemo.com/video/crm/webinar/industrial-strength-service-and-support/ http://www.vendordemo.com/video/crm/webinar/industrial-strength-service-and-support/ Supported by over 11,000 dealers in 160 countries, CNH brings together the knowledge and heritage of its Case and New Holland brand families with the strength and resources of its worldwide commercial, industrial, product support and finance organizations. As a world leader in the agricultural and construction equipment businesses CNH needs industrial strength service and support. Tune in to this Webcast and learn how CNH is driving global customer satisfaction and loyalty with online self-service and agent-assisted support backed by world-class knowledge management. At this Webcast, you'll hear how CNH implemented strategy and tools to provide quality content, consistent answers and fast access to knowledge to resolve issues faster. Experts from CNH and KNOVA will provide strategies and best practices that you can employ to achieve measurable improvements to the level of support you offer your customers. Sun, 22 Dec 2024 23:56:07 -0800 http://www.vendordemo.com/video/crm/webinar/industrial-strength-service-and-support/ http://www.vendordemo.com/video/crm/webinar/5-steps-to-supercharge-customer-service-with-dynamic-km/ http://www.vendordemo.com/video/crm/webinar/5-steps-to-supercharge-customer-service-with-dynamic-km/ If you have found that CRM is not enough, you are not alone. Embedding dynamic knowledge management in the customer service process will take you to the next level. In this educational event we’ll explore how to: Create and maintain knowledge as you solve issues Drive customer success with self-service Improve first call resolution rates while deflecting incoming calls Move from a tiered, escalation model to a collaboration model Fix it once, use it often! In a knowledge-centric world, support becomes a network that connects people with content and people with people In a highly relevant way. The goal? Improve user productivity through optimum response and deliver seamless service resolution across all channels through consistency of answers. Watch this informative KMWorld event and learn how to get started. Sun, 22 Dec 2024 23:56:07 -0800 http://www.vendordemo.com/video/crm/webinar/5-steps-to-supercharge-customer-service-with-dynamic-km/ http://www.vendordemo.com/video/crm/webinar/total-customer-management-sspa-looks-beyond-break-fix-to-customer-intimacy/ http://www.vendordemo.com/video/crm/webinar/total-customer-management-sspa-looks-beyond-break-fix-to-customer-intimacy/ Sometimes businesses don’t WANT a relationship; they want a transaction. But there’s a movement out there—both from customers and service executives—to focus on the quality of the relationship over individual technology metrics. It’s true that customer service organizations are sometimes so focused on implementing technology and solving break/fix issues that they forget about the customer who has to use the product. Wouldn’t it be great if you could cut handle times, divert calls to self-service AND build customer satisfaction? Yes, it can be done! Join industry guru John Ragsdale from the SSPA along with KNOVA’s Pete Strom for a lively, interactive discussion on the importance of customer intimacy and ways to leverage technology to enable and support a customer-centric culture. Sun, 22 Dec 2024 23:56:07 -0800 http://www.vendordemo.com/video/crm/webinar/total-customer-management-sspa-looks-beyond-break-fix-to-customer-intimacy/