http://www.vendordemo.com/ SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance. Founded in 2003 by a seasoned executive management team from software firms including IBM, Citrix, Intuit, Quark and Compuware, SunView brought en-us © 2008 VendorDemo Sun, 22 Dec 2024 23:43:25 -0800 5 http://www.vendordemo.com/ http://www.vendordemo.com/images/vd_beta_logo.gif 229 68 SunView Software is a leading provider of IT Service Management software that enables companies to better track, manage and control their IT services and infrastructures. Based on the ITIL best practices framework, SunView’s ChangeGear products automate and streamline IT processes - allowing organizations to gain greater visibility into their IT infrastructure, improve system uptime, reduce operational costs and ensure regulatory compliance. Founded in 2003 by a seasoned executive management team from software firms including IBM, Citrix, Intuit, Quark and Compuware, SunView brought http://www.vendordemo.com/video/it-management/demo/changegear-quick-tour/ http://www.vendordemo.com/video/it-management/demo/changegear-quick-tour/ A quick look at SunView Software's enterprise ITSM solution, ChangeGear. ChangeGear is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and a Configuration Management Database (CMDB). ChangeGear automates IT processes and streamlines many of the repetitive tasks required to effectively manage demanding environments. An intuitive user interface and built-in ITIL processes enable IT staff to accelerate response times, resolve incidents more quickly, and restore normal operations -- all while minimizing the negative impact on business operations. With ChangeGear, IT support staff can accelerate ticket resolution and achieve 360-degree visibility into IT service support processes. Sun, 22 Dec 2024 23:43:25 -0800 http://www.vendordemo.com/video/it-management/demo/changegear-quick-tour/ http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ RJ Burgess, CEO of GoIWx, talks about his company's decision on an ITSM solution. Sun, 22 Dec 2024 23:43:25 -0800 http://www.vendordemo.com/video/service-management/testimonial/sunview-software-customer-testimonial/ http://www.vendordemo.com/video/enterprise-asset-management/demo/assetscout-demo/ http://www.vendordemo.com/video/enterprise-asset-management/demo/assetscout-demo/ Introducing AssetScout, SunView Software's new asset discovery and management tool. A free edition is available for tracking up to 50 assets. AssetScout allows organizations to know what they have and how it is configured - in other words, visibility into the IT infrastructure, their relationships, and attributes. Having comprehensive knowledge of configurations helps to diminish risk and reduce the cost of implementing controls for compliance. Sun, 22 Dec 2024 23:43:25 -0800 http://www.vendordemo.com/video/enterprise-asset-management/demo/assetscout-demo/ http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/ http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/ A high level overview of ChangeGear Express, part of the new cost-effective Express Product Line. ChangeGear Express comes in two editions, the Change Edition for change management, and the Service Desk Edition for change management and incident management. A free edition is available for up to 2 users. Sun, 22 Dec 2024 23:43:25 -0800 http://www.vendordemo.com/video/service-management/demo/changegear-express-demo/