Would it surprise you to know that many salespeople don’t use the tools your company has invested in, supposedly to help them to do their job better? The problem is of course that many of these tools were designed and developed with little or ...
Marketing organizations are facing new challenges to get their message out and produce a better return on their efforts. In this Netcast, Rob Bois, research director of customer management strategies for AMR Research, presents findings on how ...
View this live Netcast and learn how Onyx Performance Management software, in partnership with business intelligence leader Cognos, offers a unique and powerful solution for the enterprise that delivers on the dashboard promise.
Infor ERP TRANS4M was developed exclusively for the repetitive automotive manufacturer, with complete and on-going support for the automotive industry information needs.
Learn tips for turning customer experiences into great service by listening to your customers and collecting the right information. Discover how Onyx CRM can orchestrate the full experience using Total Customer Management (TCM).
No matter which direction the economy is going, customer service is more important than ever in determining the success of your organization. In this FrontRange Solutions webinar, you’ll learn the secrets to leveraging customer service as a ...
View this netcast to hear Richard Snow, Vice President and Research Director, Contact Center Performance, for Ventana Research, share a progress report and provide insight on best practices, analytics and how companies are keeping ahead of the ...