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White Paper from KNOVA
The world has changed. Top down command and control models are
obsolete. Today, the road to success means empowering customers with Web 2.0 technology and then enabling users to manage their own experiences while simultaneously contributing back ...
White Paper from FrontRange
Customer Service and Support Management, part of FrontRange Solutions® GoldMine Enterprise Edition application, provides users the ability to manage the entire service process with robust, easy to use features. GoldMine Enterprise Edition helps ...
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