Are you wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a configuration management database (CMDB)? Why should IT organizations even care? While the CMS is not a new concept, it is given ...
Configuration Management is at the heart of IT Service Management. Knowing what hardware and software exist in your environment and how they relate to each other is the basis of your ability to maintain control, increase service quality, and ...
While the ITIL framework (Information Technology Infrastructure Library) is intended to help IT support the business and improve efficiency, it has increased the pressure to get organized and show results. Many ITIL-based projects fail to ...
Managing the various hardware and software assets in a Configuration
Management Database (CMDB) does not have to be time-consuming and expensive. For organizations with fewer than 20,000 assets, Cherwell Asset Intelligence is an affordable, ...