In today's market, you need a 100% customizable IT Service Management solution that can change on a dime. You also need flexible pricing options that enable your organization to replace its legacy help desk solution. Regardless of your budget or ...
With the introduction, and success, of SaaS (software-as-a-service) applications across multiple industries, it seemed imminent that the traditional help desk model would evolve to encompass an on demand service desk solution. This whitepaper ...
The economic downturn experienced nationwide has tightened budgets and forced organizations to re-evaluate and streamline their solutions. The recent introduction of SaaS within the IT Service Desk space has enabled a tremendous opportunity for ...
While SaaS has become a common buzz word around the industry, there is still some skepticism regarding its ability to deliver a truly robust help desk application. In this paper, we will uncover and demystify the top 10 myths surrounding the ...