- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
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Demo from Infor
Infor SRM SupplyWEB is an advanced, web-enabled Supplier Relationship Management solution designed to increase collaboration, reduce supply chain and inventory costs, and increase operational efficiencies.
White Paper from KNOVA
The customer experience lifecycle is as unique as each of your customers. However, based on years of working with worldclass
companies across many industries, KNOVA has broken the lifecycle into four distinct, yet historically disjointed, ...
White Paper from KNOVA
IT organizations—and service desks in particular— are under unprecedented pressure.
• 47% of IT spending falls in the category of total cost of support and maintenance (TCSM). With half of IT funding devoted simply to keeping
existing ...
Datasheet from KNOVA
KNOVA redefines service and support by putting knowledge at the fingertips of employees in the contact center and customers on the Web, reducing costs while improving customer satisfaction. With new levels of control over how information is ...
Datasheet from KNOVA
“Our employees, especially in our Contact Centers, are seeing great
benefits from the search and information navigation functionality
that KNOVA offers them. KNOVA’s application helps agents find the
information they need to quickly respond ...
Case Study from KNOVA
Knowledge management has now become a way of life here at ParTech, and most of us wonder how we ever did without it.”
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