A quick look at SunView Software's enterprise ITSM solution, ChangeGear.
ChangeGear is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control ...
A high level overview of ChangeGear Express, part of the new cost-effective Express Product Line. ChangeGear Express comes in two editions, the Change Edition for change management, and the Service Desk Edition for change management and incident ...
Researching and identifying Oracle problems is time consuming When applications running on Oracle experience performance problems, DBAs must perform problem or incident management. Problem or incident management is the process to identify ...
Cherwell Service Management makes it quick and easy to capture data about an Incident with a host of powerful features that allow you to use that data, including Queues, Business Processes, Knowledge Management, single-click Cherwell One-Steps, ...
This report examines business and industry requirements for bringing IT Operations and the Service Desk into a more effective collaborative fabric from both a technology and a process perspective with a focus on Incident and Problem Management. ...