Are audio conferencing costs draining your budget? Have you heard about Voice over IP, and wondered if it might benefit your organization?
View this on-demand Webinar to hear the results of a recent survey conducted by Wainhouse Research to ...
The contact center marketplace is at a turning point caused by the revolutionary and disruptive effects of the internet. IP telephony has changed the market landscape in terms of economics, global reach, ubiquity of service and resource ...
Hosted Contact Center technology has been around years, but VoIP finally makes this technology feasible for most small and medium sized contact centers. A vendor (the “Host”) places high availability servers and telephony equipment in a ...
"It is so rare to find a company that actually delivers great customer support. I felt an obligation to thank the management team for their support and professionalism throughout the process. The iLinc team made it possible for us to do in 60 ...
inContact Inc. (formerly UCN, Inc.) began in 1997 as a reseller of
telecommunication services. After a series of strategic acquisitions commencing in 1999, inContact® emerged with a new product approach combining a national voice over IP (VoIP) ...