- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
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- Contact Management
- Customer Relationship Management (CRM)
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- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
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White Paper from KNOVA
The customer experience lifecycle is as unique as each of your customers. However, based on years of working with worldclass
companies across many industries, KNOVA has broken the lifecycle into four distinct, yet historically disjointed, ...
Datasheet from KNOVA
KNOVA redefines service and support by putting knowledge at the fingertips of employees in the contact center and customers on the Web, reducing costs while improving customer satisfaction. With new levels of control over how information is ...
Datasheet from KNOVA
“Our employees, especially in our Contact Centers, are seeing great
benefits from the search and information navigation functionality
that KNOVA offers them. KNOVA’s application helps agents find the
information they need to quickly respond ...
White Paper from KNOVA
KNOVA is architected to optimize search as an adaptive process,
not a mechanical event. By focusing on search as an interactive experience, KNOVA is better able to deliver the right answer – either in the form of the right content or the right ...
Case Study from KNOVA
Knowledge management has now become a way of life here at ParTech, and most of us wonder how we ever did without it.”
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