Join Jennifer Whiting, Customer Service Manager for Princeton University and discover how one of the world’s leading academic institutions has leveraged today’s technologies to provide world-class support to its facilities and staff. ...
Imagine a world in which the main goal of an IVR system is to help callers, even if that means sending them straight to a representative. Sound far-fetched? New developments in IVR technology and lower cost of ownership allow vast improvements ...
Learn how to leverage your existing technology infrastructure with Angel.com’s powerful Voice Site technology, the basis for building and deploying hosted IVR and Call Center applications, for a radical new approach to the creation, deployment ...