PhaseWare Inc. provides best-of-breed help-desk and customer-support software solutions for clients worldwide. PhaseWare Tracker, the company’s flagship offering, is a robust, feature-rich solution that’s flexible, affordable and easy to use. Tracker and its complimentary modules are specifically optimized for external customer service management.

Software entrepreneurs Randall Nelson and Hoyt Mann founded PhaseWare in 2004 to meet the needs of small to mid-size customers and their business models.

Today, PhaseWare solutions are enabling companies to take their customer service and support to the same level of sophistication delivered by much more expensive applications. PhaseWare is based in McKinney, Texas, part of the Dallas-Fort Worth Metroplex.