- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Five9 Call Center Software On-Demand: Blended
What you will learn:
Call center software from Five9 is the leading hosted solution for inbound, outbound, and blended call centers. Our software delivers all the benefits of million-dollar systems, but without their hidden costs. Customers on five continents count on Five9 to reduce operational costs, improve customer satisfaction, and enable flexible staffing.
A call center solution from Five9 includes everything you need to run your operations, whether your call center is inbound, outbound or blended. For an inbound call center, our easy-to-use IVR, ACD, and Skills-Based Routing features will give you the tools to provide exceptional customer service while lowering operational costs. For an outbound call center, our Predictive Dialer will keep your agents productive and increase your sales revenues. And, when your call center is blended, our quality monitoring and agent performance management features will help ensure your operations run effectively.
Tags: Virtual Call Center, call center software, hosted call center, predictive dialer
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