- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
5 Steps to Supercharge Customer Service with Dynamic KM
What you will learn:
If you have found that CRM is not enough, you are not alone. Embedding dynamic knowledge management in the customer service process will take you to the next level.
In this educational event we’ll explore how to:
Create and maintain knowledge as you solve issues
Drive customer success with self-service
Improve first call resolution rates while deflecting incoming calls
Move from a tiered, escalation model to a collaboration model
Fix it once, use it often!
In a knowledge-centric world, support becomes a network that connects people with content and people with people In a highly relevant way. The goal? Improve user productivity through optimum response and deliver seamless service resolution across all channels through consistency of answers.
Watch this informative KMWorld event and learn how to get started.
Tags: CRM, Customer Service, Knowledge Management
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