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Creating metrics that identify customer value and profitability
Provided by: Onyx
What you will learn:
Tags: CRM, Customer Management, Process Management
Views: 48
What you will learn:
Rob Bois, Research Director, Customer Management, for AMR Research, will provide guidelines on how organizations can generate competitive advantage through the identification of its high value customer relationships.
Length: 58m 29sTags: CRM, Customer Management, Process Management
Views: 48
