The Insider's Guide to CRM Selection" is a four part series designed to help you understand critical CRM selection criteria. The series is based on the experiences shared with us by consultants, industry analysts, and customers, including employees, managers, and executives. The goal: to take the guesswork out of your CRM selection process. The Insider’s Guide to CRM Selection: The Insider's Guide To CRM Selection: Ensuring That Process Automation is a Business Accelerator, Not a Roadblock is the second segment.
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