- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
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Best Practice Processes & Metrics for Customer Centric Operations
Provided by: Onyx
What you will learn:
Tags: CRM, Customer Management, Customer Process Management
Views: 53
What you will learn:
View this netcast to hear Richard Snow, Vice President and Research Director, Contact Center Performance, for Ventana Research, share a progress report and provide insight on best practices, analytics and how companies are keeping ahead of the competition.
Length: 59m 58sTags: CRM, Customer Management, Customer Process Management
Views: 53
