What happens when the demands of mobile field services tie to those of business assets...like real estate, public utility or IT infrastructure? Join IDC’s Mary Wardley, VP of CRM Applications for the latest trends on:
Sophisticated mobile workforce requirements
Evolving customer needs/opportunities
Business Interconnectivity and “field force” analytics
Architectural impacts and SOA
How Businesses Living IN Change (BLINC) ™ can advance
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