- Content Management
- Content Management
- Digital Asset Management
- Document Management
- CRM
- Call Center
- Contact Management
- Customer Relationship Management (CRM)
- Customer Service
- eCommerce
- Lead Management
- Marketing Automation
- Sales Force Automation
- Search Marketing
- ERP
- Accounting
- Enterprise Asset Management (EAM)
- Enterprise Resource Planning (ERP)
- Enterprise Service Automation
- Financial Management
- Product Lifecycle Management (PLM)
- Professional Services Automation
- Supplier Relationship Management (SRM)
- Supply Chain Management
- Warehouse Management
- Human Resources Management
- Human Capital Management
- Performance Management
- IT Management
- Email Security
- Help Desk
- Internet Security
- IT Asset Management
- IT Compliance
Forrester's 6 Strategies for Improving IT Service Delivery
What you will learn:
A company's success depends on the efficiency and productivity of the IT help desk, After all, if IT isn’t operating at optimal levels, then neither are employees.
Does your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your internal customers?
Join us for an interactive Webinar on March 17 featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 6 strategies for improving IT service delivery while increasing agent productivity levels.
Attend this complimentary Webinar to learn :
• Discover 6 strategies that every IT help desk should practice for improved service delivery.
• Learn how to improve internal customer satisfaction levels and overall IT perception.
• Learn how to leverage remote-support technology to close IT tickets faster.
Tags: Help Desk, Remote Support, IT Service
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