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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
Provided by: Numara Software
What you will learn:
Tags: Help Desk, Service Desk, Change Management
Views: 17
What you will learn:
Change Management is a process developed to ensure that standardized methods and procedures are used for handling all changes. The goal of change management is to minimize the impact of changes on service quality. It can be applied to IT changes and to a multitude of other business processes. Come learn about the process of managing change combined with managing the service desk as we discuss the challenges in designing a workable change management process, defining approval workflows, and share examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
Length: 48m 58sTags: Help Desk, Service Desk, Change Management
Views: 17
