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White Paper from BrainSell:
SalesLogix Sales Enablement: User Acceptance Means More Sales
Tags: CRM, Sales Force Automation, Account Management, Sales Enablement
Category: Customer Relationship Management (CRM)
SalesLogix Sales Enablement: User Acceptance Means More Sales
Tags: CRM, Sales Force Automation, Account Management, Sales Enablement
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
A Modern Approach to Improving Customer Support: Leveraging the Concepts of Web 2.0 for Self-Service and in the Contact Center
Tags: CRM, Service Management, Service Resolution, Support Management
Category: Customer Relationship Management (CRM)
A Modern Approach to Improving Customer Support: Leveraging the Concepts of Web 2.0 for Self-Service and in the Contact Center
Tags: CRM, Service Management, Service Resolution, Support Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
How KNOVA Supports and Extends Knowledge-Centered Support (KCS)
Tags: CRM, Service Resolution, KCS, Knowledge Centered Support
Category: Customer Relationship Management (CRM)
How KNOVA Supports and Extends Knowledge-Centered Support (KCS)
Tags: CRM, Service Resolution, KCS, Knowledge Centered Support
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
Key Tenets of World-Class Search & Knowledge Management for Customer Service
Tags: CRM, Knowledge Management, Customer Experience, Service Resolution Management, Search Management
Category: Customer Relationship Management (CRM)
Key Tenets of World-Class Search & Knowledge Management for Customer Service
Tags: CRM, Knowledge Management, Customer Experience, Service Resolution Management, Search Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
The Intelligent Customer Experience Lifecycle
Tags: CRM, SRM, Customer Experience, Service Resolution Management
Category: Customer Relationship Management (CRM)
The Intelligent Customer Experience Lifecycle
Tags: CRM, SRM, Customer Experience, Service Resolution Management
Category: Customer Relationship Management (CRM)
White Paper from KNOVA:
Ten Principles for Knowledge Management Success
Tags: CRM, Customer Service, Customer Support, Knowledge Management, Change Management
Category: Customer Relationship Management (CRM)
Ten Principles for Knowledge Management Success
Tags: CRM, Customer Service, Customer Support, Knowledge Management, Change Management
Category: Customer Relationship Management (CRM)
