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Demo from TechExcel
Meet and exceed your employees' support expectations with the functionality and flexibility of TechExcel HelpDesk 6.0. New graphical workflow modeling, a knowledge base search engine with auto-suggest, and an integrated employee web portal for ...
In the next decade, especially given the uncertain economic conditions, real change - from an IT perspective - will be necessary for survival.
What would be the proverbial “holy grail” for real change in the realm of Information ...
Testimonial from FrontRange
Cara Operations Limited, a Restaurant and Fast Food franchiser, wanted to build a first class service desk to monitor DSL connections and increase first call resolution for 1200 restaurants across the country. Listen to the customer explain how ...
Webinar from BMC Software
Is your service desk proactive and business-oriented or reactive and technology-focused? Enable your service desk to evolve to the next level where you'll manage IT based on business priorities, an approach known as Business Service Management ...
Webinar from Numara Software
Whether you are just beginning to formalize your IT processes or you are fully embracing ITIL® v3 to align IT with your business, Numara® FootPrints® offers unmatched flexibility and painless implementation. This webinar will show you how ...
Webinar from FrontRange
Get the most out of your HEAT® Help Desk through Automation!
Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness.
Register Now for Part Two ;( Using Auto Tasks) of FrontRange Solutions’ Five part ...
Webinar from FrontRange
Learn how automating HEAT® could immediately increase your help desk’s daily effectiveness. Register Now for Part Four ;( Business Process Automation Module) of FrontRange Solutions’ Five part educational webinar series on increasing Help ...
Demo from FrontRange
Self-service support capabilities have traditionally been online. Customers can look up frequent issues, log incidents or check on the status of a ticket on the Web. However, sometimes customers don’t have online access while others still ...
